sekaiPrivacy Policy
This page describes what we collect when you use sekai and how we keep that data protected. We at sekai take your privacy seriously and operate under clear principles: we collect only what we need, we use it only for the purposes you expect, and we do not sell your information to third parties.
Our platform serves users across supported jurisdictions where local law permits. When you create an account, deposit funds via DANA, e-wallet, mobile banking, or other payment methods, or place a bet on Liga 1 or a live-dealer table, you share personal information with us. This policy explains what happens to that data, who can access it, and what rights you have.
What we collect on sekai
We collect information in three categories. First, account data: your name, email, phone number, date of birth, and address. We ask for this when you register and verify your identity. Second, transaction data: records of every deposit, withdrawal, and bet placed on our sportsbook, live-dealer tables, or slot games. Third, device and usage data: your IP address, browser type, pages you visit, and how long you stay on each section.
We also collect information you provide voluntarily. If you contact our support team during Idul Fitri or any other time, we keep a record of that conversation. If you upload a document to verify your identity—a passport scan, a utility bill—we store that file securely.
How we use your data
We use your account data to verify who you are, prevent fraud, and comply with local regulations. We use transaction data to process your bets, calculate winnings, and generate your account history. We use device and usage data to improve our platform—for example, to see which parts of sekai are slow or confusing, so we can fix them.
We do not use your data to send you unsolicited marketing emails or to sell your information to advertisers. We may send you service notifications—for example, if your withdrawal is delayed or if we detect unusual activity on your account. We may also notify you about new features or scheduled maintenance, but only if you have opted in.
Cookies and tracking
Our sekai platform uses cookies to keep you logged in and to remember your preferences. A cookie is a small file stored on your device. When you return to sekai, your browser sends that cookie back to us, so you do not have to log in again. We also use cookies to track which games you play most often, so we can show you relevant updates.
You can disable cookies in your browser settings, but some features of sekai may not work properly if you do. We do not use cookies to track you across other websites.
Your rights
You have the right to request a copy of all data we hold about you. You can ask us to correct any information that is wrong. You can request that we delete your account and all associated data, subject to legal retention requirements. To exercise these rights, contact our support team.
If you believe we have misused your data, you may lodge a complaint with the relevant data protection authority in your jurisdiction.
Data security and retention
We encrypt your data in transit using industry-standard protocols. Our servers are protected by firewalls and access controls. We conduct regular security audits to identify and fix vulnerabilities. However, no system is completely secure; if you believe your account has been compromised, contact us immediately.
We retain your account data for as long as your account is active. After you close your account, we keep transaction records for the period required by law—typically several years—to comply with anti-money-laundering regulations and tax obligations. We delete other data within a reasonable timeframe unless we are required to retain it.
Third-party processors
Our sekai platform relies on third-party services to operate. Our payment processors handle DANA, e-wallet, mobile banking, and local payment transactions. Our hosting provider stores our servers. Our analytics provider helps us understand how users navigate sekai. Each of these partners has signed a data-processing agreement committing them to protect your information and use it only for the purposes we specify.
Contact sekai
If you have questions about this privacy policy or how we handle your data, contact our support team. We are available to assist users across Jakarta, Surabaya, Bandung, and other supported regions. Our team will respond to your inquiry within a standard timeframe. You can also request a copy of this policy in writing at any time.
We may update this policy from time to time to reflect changes in our practices or in applicable law. We will notify you of material changes by email or by posting a notice on sekai. Your continued use of our platform after such changes constitutes your acceptance of the updated policy.