sekai Platform Account Terms
We at sekai set out these terms to explain how our platform works, what we require from our users, and what rights and responsibilities each party holds. When you create an account on sekai, you agree to these terms. We enforce them consistently across our sportsbook, live-dealer tables, slot games, and esports markets.
Our sekai platform operates in supported jurisdictions only. We do not offer our services in jurisdictions where online wagering is prohibited. Our users are responsible for verifying that their access and use of sekai comply with their own local law. Our services are available only where applicable law permits.
This page covers account creation, deposits and withdrawals, bonus terms, game rules, dispute handling, and the jurisdiction framework that governs our relationship with you.
Our sekai Account and Service Terms
When you open an account on sekai, we require you to provide truthful identification information. We verify your name, address, date of birth, and payment details before allowing withdrawals. We undertake these checks to comply with anti-money-laundering regulations and to protect our community. Our verification process may take several business days. During this time, you can deposit funds and place bets, but withdrawals remain on hold until verification completes.
We accept users from Jakarta, Surabaya, Bandung, Medan, Semarang, and other locations in supported jurisdictions. We do not accept users from jurisdictions where our services are prohibited. If we discover that you have opened an account in breach of our jurisdiction restrictions, we reserve the right to suspend your account and return any balance to your deposit method.
Our users access sekai through our website and mobile app. We support Android and iOS devices. Our app is available through standard app stores and also through direct download on our website. We maintain our sekai platform across desktop browsers (Chrome, Firefox, Safari, Edge) and mobile browsers. We do not guarantee compatibility with all devices or older operating systems, but we aim to support the most common configurations used across Indonesia.
Deposits and Withdrawals on sekai
We accept deposits via eight payment channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits process instantly in most cases. We do not charge deposit fees. Our sekai system converts all payments to Indonesian Rupiah for display and betting.
When you request a withdrawal on sekai, we return funds to the same payment method you used for deposit. If you deposited via mobile banking, your withdrawal goes to local payment. If you deposited via bank transfer to online payment, your withdrawal returns to that e-wallet account. We process withdrawals subject to standard verification windows. Your withdrawal time depends on your payment partner—some process instantly, others take one to three business days.
We maintain a minimum withdrawal amount on sekai. This minimum is displayed in your account dashboard. We do not process withdrawals below this threshold. We also reserve the right to apply maximum daily or monthly withdrawal limits to protect against fraud and to comply with regulatory requirements.
If you believe a withdrawal has been delayed or lost, contact our support team immediately with your transaction ID. We undertake to investigate and escalate to our payment partners if needed. Our sekai support team responds to withdrawal inquiries during standard business hours.
Our sekai Bonus and Promotion Terms
We offer periodic promotions and bonuses on sekai. These may include deposit bonuses, free-play credits, or tournament prizes. Each promotion comes with specific terms—eligibility criteria, turnover requirements, expiration dates, and game restrictions. We display these terms clearly before you accept any bonus. By accepting a bonus on sekai, you agree to its terms.
Our bonuses are subject to turnover requirements. This means you must bet the bonus amount a certain number of times before you can withdraw it. For example, a bonus with a 5x turnover requirement means you must place bets totaling five times the bonus amount. We track your turnover progress in your sekai account and notify you when requirements are met.
We reserve the right to modify or cancel any promotion at any time. We will notify users of material changes to ongoing promotions through our sekai app and website.
Our sekai Game Rules and Dispute Resolution
Our sekai sportsbook, live-dealer tables, and slot games each have specific rules. We publish these rules within our platform. Before you place a bet or enter a game on sekai, we recommend reviewing the relevant rules. If you have questions, our support team can clarify any rule.
-
1
Sportsbook rules on sekaiLiga 1, Piala AFF, MotoGP
We cover football, badminton, motorsports, and esports. Odds are subject to change up to kickoff. Bets settled per official match result.
-
2
Live-dealer rules on sekaiDragon Tiger, Pretty Gaming
Live tables operate continuously. Bets close per dealer announcement. Results determined by live card or dice roll. No dispute if broadcast shows outcome clearly.
-
3
Slot and tournament rules on sekaiAviator, Sweet Bonanza, Fortune Tiger
Slot tournaments run on published schedules. Points and payouts calculated per game engine. Leaderboard final at tournament close.
We at sekai commit to fair play, transparent rules, and prompt dispute resolution. Our users can trust that game outcomes are determined by the rules we publish, not by hidden conditions.
If you believe our sekai system has made an error, or if you dispute a game outcome, contact our support team with details. Include your account email, the bet or game session ID, and a description of the issue. Our sekai support team reviews disputes and responds within two business days. If we determine that an error occurred, we will credit your account accordingly. If we cannot resolve the dispute, we will explain our decision in writing.
Our users may also escalate unresolved disputes to our complaints procedure. We maintain a formal complaints process separate from routine support. You can request our complaints contact details through our support team or our FAQ section.
Jurisdiction and Limitation of Liability
Our sekai services are available only in jurisdictions where local law permits. We do not offer our services where online wagering is prohibited. By using sekai, you confirm that your access complies with your jurisdiction's law. We are not responsible if your use of sekai violates local law in your area.
Our sekai platform and all content are provided "as-is." We do not warrant that our platform will be uninterrupted, error-free, or free from malicious code. We are not liable for indirect damages, lost profit, or other consequential losses arising from your use of sekai, even if we have been advised of the possibility of such damages.
These terms are governed by the laws of the jurisdiction where sekai operates. Any dispute arising from these terms or from your use of sekai shall be resolved through our complaints procedure or, if necessary, through arbitration in that jurisdiction.
Changes to Our sekai Terms
We reserve the right to modify these terms at any time. We will notify you of material changes through our sekai app, website, or email. Your continued use of sekai following notification constitutes acceptance of the updated terms. If you do not accept an update, you may close your account and request withdrawal of your balance.
These terms were last updated and become effective on the date shown below. We encourage our users to review these terms periodically to stay informed of any changes.